7 Steps to Consider When Hiring a General Contractor Franchise?

two general contractors being hired for home improvement projects

At Transblue, we have been design, construction and contracting experts for 15 years.  We have met with countless homeowners who have been the victim of a poor contracting job. It seems almost every week there is another contractor nightmare story we read about in the news. A lot of the time we are the ones called to fix these nightmare jobs where unresponsive contractors left off. There are a few important questions we aim to answer that every homeowner most homeowners fail to ask before committing to a company. 

  • How can homeowners protect themselves?
  • Why are contractors so poor at servicing the consumer?
  • What questions should a homeowner ask before hiring a contractor?

Below we have compiled a list of 7 steps to put in your back pocket when hiring a General Contractor Franchise!

1. Communication is Key

 During your initial meeting with any general contractor, an important personality trait to consider is how they communicate with you. Ask yourself…

  • Is this someone I can work with?
  • Do I understand what the plan is?
  • Do they understand my wants and needs?

2. Understand the Ethics​

Don’t undervalue the importance of dealing with an established, ethical partner. Be wary of an initial low price. An unethical contractor will hit you with additional costs that were not reflected in their original estimate.

3. Get it in Writing ​

 A written contract is an essential protection for all parties.  A TransBlue contract includes the full scope of the work featuring a detailed breakdown of costs for each part of the project.

4. Guarantee of Work ​

 Many contractors will say they guarantee their work, but is it 100% certain that they will do whatever is required to satisfy you completely?  TransBlue will not consider the work done until you are 100% satisfied with the end result! Expect 100% customer satisfaction from every general contractor, after all you’re the one who has to look at the project everyday… not the contractor.

5. Stay Involved​

Homeowner involvement throughout the project is critical.  At TransBlue we encourage in-person meetings every week and more frequent meetings at crucial points, such as the start of a featured installation.

6. Have Clearly Stated Expectations ​

Some contractors come and go throughout the week, and sometimes you’re not sure where they are or when you’re going to see them again. Before starting any work, establish guidelines for:

  • Hours of work.
  • Cleanliness of the job site.
  • Whom to contact when an immediate answer is needed.
  • Communication method: E-mail maintains a paper trail, so no one forgets anything. Be sure to avoid after-hour calls.
  • Correspondence: Create a dedicated folder for the project to easily track updates.

7. Research & Give Referrals

Once work is completed and you are 100% satisfied with the project, take the time to leave an online review. Online reviews on sites such as Google, Yelp, HomeAdvisor and Angie’s List are the main sites other customers will look for.

 

Final Thoughts:

When you make the decision to upgrade the exterior of your home, it is a joyous yet nervous time. On one hand, you will have the outdoor living space you’ve always of your dreams. On the other hand, it’s expensive, time consuming and a potentially harrowing process.

Transblue will help you eliminate the potential hazards by working with you, shoulder-to-shoulder, throughout the process. Choosing the wrong general contractor or always going with the lowest price can turn out to be the most expensive of mistakes. In the end, it should be about the experience and the quality, not solely about the budget.