Further Reading

How to properly deal with a consumer customer service complaint

Customer satisfaction is always our top priority.  We work closely with clients to design their project, plan for it’s execution and complete it on schedule.  But construction can be tricky and unforeseen circumstances may occur.  Typically, as you keep up communications with the client and they are involved as a virtual team member, these bumps …

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Debunking 4 Commonly Believed Myths About Healthcare for Small Businesses

Making healthcare available to your small business employees can be a daunting prospect. Procuring employee benefits can be costly and confusing to a non-expert in the field. However, it is essential to separate fact from fiction when considering providing your small business employees with the valuable gift of healthcare. Please see below four debunked commonly …

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How to properly asses the health of your subcontractor

In the construction business, it’s hard to get comfortable wearing a single hat because inevitably, things happen and you’ll be asked to provide advice on an item that isn’t in your area of expertise .  Because these requests can cover a huge swath of potential topics, wise construction leaders surround themselves with a group of …

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Tips for accounting Cost of Goods and Labor Into A Sale

As a franchisee, David Ostrowe operates multiple locations for Burger King, Taco Bell, and Blaze Pizza. His organization operates three franchise companies: Blazing Partners, 180 Business Solutions, and O&M Restaurant Group. However he worked on the corporate side of franchising for Church’s and Taco Bell for years.  One of the business skills Ostrowe has developed …

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McDonald’s not Leadership Worried About Franchisee Relationship

On a recent earnings call, McDonald’s CEO Steven Easterbrook said he was unconcerned over pushback from many newly unified franchisees within the restaurant chain’s system. Last October, a group of franchisees within the McDonald’s network banded together to form what they’ve dubbed the National Owner’s Association (NOA) to speak with a single voice to the …

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Multi-Unit Franchisee Insight – Hiring, Firing, and Handling Problem Employees

We talk to successful multi-unit operators constantly here at Franchise Update Media. These busy on-the-go people share great insight and wisdom with us through our profile stories in Multi-Unit Franchisee magazine. Here, from our archives, are some insightful responses from some of these franchisees. How do you hire and fire?I always look to hire good, …

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Retaining Employees and decreasing turnover in Today’s Tight Job Market

Fabulous product or service? – check. Replicable model? – check. Intellectual property? – check. Management structure, processes and procedures in place? – check. Mindset?………errrrr, check?? If I was packing a would-be franchisor’s bags ready for them to embark on their own franchising journey, I’d be packing the right mindset as an essential item right at …

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Spending on Brand Awareness Increases Sales. Period.

“What’s the ROI of an impression?” No matter if they’re seasoned marketers or bootstrapped founders, this is a question I hear from clients all the time. It comes up a lot. Listen, I get it. I’ve asked myself the same thing. Why are we advertising, if not to drive sales? Here’s the thing. Putting money into awareness is putting …

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Proper Planning and Adaptation will be Critical for Franchisees in 2019

At the close of 2018 Bloomberg reported in the article, “American Chain Restaurants Had a Tough Year and 2019 Looks Worse,” that chain restaurants in the US could be facing a tough year ahead. This is a continuation of a weaker 2018 with franchise restaurants seeing slower customer traffic, giants like Starbucks closing down locations, …

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